Privacy
Policy

1. Introduction

goHajj.ai ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit gohajj.ai, use our Hajj cost calculator, browse packages, submit forms, or communicate with us — and how that information is used, stored, and safeguarded.

By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site.

2. Who we are

goHajj.ai is an AI-powered Hajj platform helping pilgrims from Bangladesh plan their journey with transparent, actual-cost package breakdowns, registration support, and guidance throughout the pilgrimage process.

For privacy-related questions, contact us at hello@gohajj.ai or through the contact page on this website.

3. Information we collect

We may collect the following types of information depending on how you interact with our platform:

• Contact details you provide — such as your full name, mobile number, email address, and message content — when you use our contact form, pre-registration form, or package enquiry forms.
• Package and cost preferences — including selected Hajj package, calculator choices (duration, hotel distance, food type, ziyarah options), and any notes you share about your intended journey.
• Technical and usage data — such as browser type, device information, IP address, pages visited, and approximate location derived from your IP. This helps us keep the site secure and improve performance.
• Security verification data — when you submit a form protected by Cloudflare Turnstile, a verification token may be processed to help prevent spam and abuse.
• Communications — records of emails or messages we exchange with you when you contact our team.

4. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide Hajj guidance, package information, and registration support.
• Process pre-registration requests and follow up on your chosen package or cost estimate.
• Send you cost breakdown summaries or related information you request through our forms.
• Operate, maintain, and improve our website, calculators, and platform features.
• Protect against fraud, abuse, and unauthorised access.
• Comply with applicable legal obligations and respond to lawful requests.

5. Legal basis for processing

We process your personal information when it is necessary to respond to your request, provide services you have asked for, protect our platform, or pursue our legitimate interests in operating a transparent Hajj planning service — provided those interests are not overridden by your rights.

Where required, we will seek your consent before processing your information for a specific purpose.

6. How we share information

We do not sell your personal information. We may share limited data only when necessary:

• With service providers who help us run the website — such as Cloudflare (hosting, security, and Turnstile verification) and email delivery infrastructure used to route form submissions to our team.
• With licensed Hajj agencies or operational partners when you proceed with registration or booking and we need to coordinate your pilgrimage arrangements — only to the extent required for that purpose.
• When required by law, regulation, court order, or government authority.
• To protect the rights, safety, and security of goHajj.ai, our users, or others.

7. Data retention

We retain personal information only for as long as needed to fulfil the purposes described in this policy — including responding to your enquiry, supporting registration, maintaining business records, and meeting legal or regulatory requirements.

When information is no longer required, we take reasonable steps to delete or anonymise it.

8. Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. These include secure hosting, form protection, and controlled access to submitted data.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Your rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing.

To exercise these rights, contact us at hello@gohajj.ai. We may need to verify your identity before fulfilling a request.

10. Cookies and similar technologies

Our website may use essential cookies and similar technologies required for basic functionality, security, and performance. We may also use privacy-friendly analytics or security tools provided by our hosting and infrastructure partners.

You can control cookies through your browser settings. Disabling certain cookies may affect how some parts of the site work.

11. Children's privacy

Our services are intended for adults planning Hajj. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. International data handling

goHajj.ai serves pilgrims primarily from Bangladesh and provides information related to travel and services in Saudi Arabia. Your information may be processed in Bangladesh or in countries where our infrastructure providers operate, subject to appropriate safeguards.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

14. Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact us at hello@gohajj.ai or visit our contact page.